Most frequent questions and answers

As soon as possible! We work hard so you can have quality glasses at the earliest possible date. Once your order is received, the manufacturing process of your order  can begin.

It might seem long, but trust us, it’s all worth it! Here’s a breakdown of the process:

It takes approximately 3 to 5  business days to make your custom rhinestone apparel and / or accessory.

Your parcel is then shipped and delivered in 3 to 6 business days. We also offer UPS Expedited shipping within 2 business days to anywhere in Canada for an additional fee of CA$25.

When your order is shipped, you will receive a confirmation email including a tracking number. At any moment until you receive your parcel you can use this number to see where your order is!

Note: Shipments to rural addresses can take a few extra days to arrive. Orders are processed and shipped on business days only, Monday through Friday, excluding holidays.

Shipping charges are calculated on the size and weight of the item you order. If you would rather pick up your order, choose that option when you checkout.

*Please note that Personalize It is not responsible for any customs fees.

We only offer shipping in Canada at this time.

Sure! Just choose the shipping method that offers a faster shipping time.

Unfortunately, we do not ship to P.O. Boxes.